Note: Before following the steps below read and complete the general microphone troubleshooting steps.
Ensure that the microphone is not working in Sound Recorder. If the microphone is working in sound recorder but not in another program, it is likely you are experiencing an issue with that program and not the computer microphone.
Incorrect Microphone device setup
Click Start, Settings, Control Panel, double-click Multimedia, within the Audio tab ensure that your recording device is properly set to the sound card record device. If you are unable to select from this dropdown box it is recommended you reinstall your sound card from Windows.
Volume for Microphone is muted or not turned up
Verify that the volume for the microphone is not muted and is not turned down. Check this by opening the sound properties by double-clicking the sound icon located on the computer Systray. If you do not see this icon refer to our Sound Card troubleshooting. Within sound properties ensure that the Microphone option is not checked on mute and that the volume is turned up to the highest setting. If you do not see the Microphone option within sound properties click Options and then click Properties, within Properties check the Microphone option.
Sound drivers are corrupt or bad
If your microphone continues not to work or you are experiencing other issues such as error messages when attempting to record, we recommend that you reinstall your sound card drivers.