For the majority of end users, we recommend our Complete Turn-Key solutions based on VSLogger Unlimited as the best and easiest option. VSLogger Unlimited extends the call recording engine with recording search and monitoring features. Included and optionally used Adutante server provides user management and Quality Control features. Adutante also provides a centralized connection point to one or multiple VSLogger recorders.
With large infrastructures and remote offices, our recorder can be organized in distributed system, ensuring all your audio communications are recorded across your organization. Individual recorders can scale from 1 to 256 recorded lines or phone devices. Analog, Digital PBX Extensions, ISDN BRI/PRI, E1, T1, VoIP, SIP trunk lines – all supported.
Quality Management and Evaluation
Need to grade employees and conduct quality training sessions? Our QC module makes it easy to grade calls as well as conduct general QC reviews. Create custom forms to suit your business model, send reviews to another manager or the employee for further training. Run Quality Control reports to monitor your employees progress and see if there is any room for improvement. Learn more
Call Recording Reports
Run reports on all your recorded call data. Run yearly trends on all your audio channels/lines, get a complete report on your busiest time of the year and plan your hours accordingly. Find out what day of the week, or what time of the day you receive the most volume of calls. This allows managers to properly staff and allow for specific break times to better accommodate volume. Reducing the wait time for your customers on the phone, increasing their satisfaction and your overall performance. See who is handling the most calls within your business, how many outbound and incoming calls they receive and gauge their production and much more.
Desktop Assistant - Provide Control To Agents (Optional)
Based on permissions and access, Desktop Assistant allows agents to control their own recordings and notes directly from their desktop. Desktop Assistant is a small application that runs in the agents Windows system tray. While a call is in progress, Agents may pause, mute, start, stop, make notes, or flag a call.
This is very handy when dealing with PCI compliance or being able to monitor important calls. Agents can flag specific calls if they need them to be reviewed; or they can indicate a certain type of call for their manager to review. Managers can filter and find calls that are relevant for that weeks training session or to help assist in tracking important calls.
Additionally, Desktop Assistant can assist with tracking an agents current status. Agents can change their status to In, Out, On Break, or On Project. This allows managers to quickly see what an agent is currently doing without having to physically check on them.
Agent and Team Dashboard
Our dashboard view allows managers to quickly see how their team or agents are performing. Are they on a call? On Break? Or on a project such as training or reviews. Quickly see if you are staffed correctly during peak hours to properly handle all incoming and outgoing calls. See which agents are outperforming others and create a fun and competitive environment within your business or call center.
Responsive User Interface
We designed our User Interface to be responsive to your device. Access recordings on the go with a tablet or a phone. The interface will automatically re-size to fit your device and allow you to easily listen to your agents with a supported web browser enabled device.
PC Screen Capture
Capture your agents PC screen and have it synchronized with their audio recordings. Screen capture allows managers to review the overall workflow of your agents.